Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

One of the perks of using a credit card is the rewards, with many offering cash back based on what you spend. Redeeming the ...

Missourians who work for the Internal Revenue Service in Kansas City are feeling the effects of the government shutdown, as ...

The challenges of implementing AI agents in retail are less about tech and more about nerves, according to Williams-Sonoma, which moved from concept to live AI agents in under a month.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

RG&E has kicked off its community connection series this week in the Rochester area. These open house events will give people the chance to have face-to-face conversations with a customer service ...

A year ago, Oldham County required everyone in the county to use the same garbage hauler and created a monopoly that answers ...

National Bank of Kenya (NBK), a subsidiary of Access Bank Plc, has announced 300 job vacancies for sales representatives ...

JEA President & CEO Monte Cooper reflected, “Ted was a champion for excellence and a true leader.  He not only exhibited a ...

Then one faithful day in early June 2025 an NCB ATM machine ate my deposit. As usual, on this particular day, I went to the NCB machine at the bank in Spanish Town to make my deposit using one of the ...