Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Salesforce’s agentic enterprise vision puts AI to work with humans. Singlife shows how this collaboration can boost ...

With a focused approach, leaders can apply automation and AI to streamline core workflows, reduce avoidable rework and create ...

Before adding AI to your CRM, fix the work behind it. This practical framework helps align people, process and platforms for ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Salesforce, Inc. (NYSE:CRM) is an enterprise software company that provides customer relationship management software.

Imajine Click: I believe good communication skills, product knowledge, organization and time management are all key factors ...

Growing your company shouldn’t feel like building a bigger maze. Lay the paths first, then invite more travelers.

Write a business plan, choose a business structure, get a tax ID, open a business bank account, find startup financing, get business insurance, build a website.

Marketing software can help your business engage customers and connect with prospective buyers to grow your brand awareness ...

By DonDaddy N. KYEREMATENG The urgency to transform Insurance firms across Africa are losing time, trust and revenue to outdated systems. Manual workflows, fragmented teams and paper-based ...