Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Salesforce’s agentic enterprise vision puts AI to work with humans. Singlife shows how this collaboration can boost ...

ZDNET's key takeaways AI is transforming customer experience across the enterprise.CX excellence requires seamless coordination across operations.The workforce includes agentic AIs that augment human ...

With a focused approach, leaders can apply automation and AI to streamline core workflows, reduce avoidable rework and create ...