In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

An E-ZPass billing error caused some people to be overcharged for tolls in October, according to the New York State Bridge ...

QSC shares insights on their 2025 Quest for Quality win, revealing their strategy for exceptional, partner-focused customer ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Arundhati Bhattacharya, Chairperson and CEO of Salesforce India, said that the current banking sector faces the challenge of ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

Catalent, Inc., a leading global contract development and manufacturing organization, today unveiled its new corporate brand, marking a strategic evolution that underscores the company's commitment to ...

However good these endeavours are, they sometimes serve as a veneer, an annual window dressing that hides a more troubling ...