CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

Find the best home internet in 2025. Compare leading fiber, cable, and 5G ISPs for price, speed, and customer satisfaction.

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain ...

Klaviyo stock is a "Buy" amid a small-cap rotation. Here's what investors need to know before picking up shares ahead of earnings.

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

The Georgetown Customer Service Center will centralize several customer-facing city departments, with the facility currently in design.

Discord has revealed that one of its third-party customer service providers has been compromised in a recent data breach by an unnamed group, raising serious concerns about safety and security.