Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...
Enterpret, a leader in customer intelligence, today announced the launch of a new agentic customer feedback platform designed ...
The company’s breakthrough architecture is increasing customer retention and fueling growth for some of the fastest growing brands, like Perplexity, Notion, Canva, and Fanatics NEW YORK--(BUSINESS ...
Platform thinking provides a sustainable path forward. It creates QE ecosystems that scale, empower teams and deliver ...
Services Australia will deliver a "full digital platform uplift" to the online account system used for accessing child ...
ST Engineering iDirect, a global leader in satellite communications, today announced its AI-powered network analytics ...
Customer data platform provider launches new AI capabilities to transform raw data into actionable insights for enterprise ...
Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...
During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen sharing for Zendesk Contact Center, and improved IT asset management, as well ...
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AI is just an instrument in your CX symphony - how to conduct it well, according to NiCE analysts
Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.
Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...
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