New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Through bold acquisitions, digital platforms, and AI, the energy and consumer services company is proving that power can be ...

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

Discover the meaning of disruptive innovation and explore examples like Amazon and Netflix. Learn how it reshapes markets by offering accessible, affordable solutions.

Discover what inventory means, its essential types like raw materials and finished goods, and strategies for effective inventory management to enhance your business’s efficiency.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Phil Friedman, founder and CEO of Computer Generated Solutions, examines why the biggest threat to corporate performance isn’t automation but the erosion of human capability. Friedman argues that ...

Amazon faces investor scrutiny as AWS lags rivals and tariffs hit commerce. Discover key catalysts ahead of earnings.