New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

From automation to autonomy, businesses that adopt agentic models early will unlock speed, productivity, and a competitive ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

Discover what inventory means, its essential types like raw materials and finished goods, and strategies for effective inventory management to enhance your business’s efficiency.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Phil Friedman, founder and CEO of Computer Generated Solutions, examines why the biggest threat to corporate performance isn’t automation but the erosion of human capability. Friedman argues that ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

Amazon faces investor scrutiny as AWS lags rivals and tariffs hit commerce. Discover key catalysts ahead of earnings.

Salesforce Chairman and CEO Marc Benioff recently declared that “Agentic AI” is the next revolution, where humans and ...

The answer isn't a “human-in-the-loop” approach in the old sense of manual checkpoints. Instead, the opportunity is ...