ZDNET's key takeaways Microsoft Azure experienced a global outage on October 29.Microsoft customer-facing services were ...

One of the perks of using a credit card is the rewards, with many offering cash back based on what you spend. Redeeming the ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

The AI surge is forcing application vendors to restructure how they deliver and charge for solutions. Software companies will ...