ZDNET's key takeaways Microsoft Azure experienced a global outage on October 29.Microsoft customer-facing services were ...

The City of Duncan’s Utilities Customer Service has added an option to keep services connected in response to the ongoing ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

Arundhati Bhattacharya, Chairperson and CEO of Salesforce India, said that the current banking sector faces the challenge of ...

The AI surge is forcing application vendors to restructure how they deliver and charge for solutions. Software companies will ...

However good these endeavours are, they sometimes serve as a veneer, an annual window dressing that hides a more troubling ...

CEO Brian Niccol said investments in hiring, employee hours and improved order sequencing are contributing to higher brand ...