Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Agent turnover at the typical contact center ranges from 30 percent to 45 percent annually, with some sectors reaching as high as 60 percent, and agent tenure averages just 13 to 15 months. Both of ...

Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

For those worried that a new world and new players will mean any dip in the quality of Critical Role Campaign 4‘s story, fear not. Even from just one episode of the new campaign, we already feel ...

PORTLAND, Ore. (AP) — At one point after Damian Lillard returned to the Portland Trail Blazers, he was chatting with coach Chauncey Billups about what his role with the team would be this season as he ...

ST. JOSEPH, Mo (News-Press NOW) -- Week six of the high school football season is here, and Sports Zone's game of the week is the 1-4 Bishop LeBlond Golden Eagles hosting the 1-4 Kansas City East ...

Tobias Menzies, who played the iconic role of late Prince Phillips in The Crown, is rumoured to be joining the cast of The Batman: Part II. The highly-anticipated film sequel, for which the fans have ...

Hopper Inc. became one of Canada’s most valuable private technology companies by using artificial intelligence to build a challenger to online travel giants Expedia EXPE-Q and Booking.com BKNG-Q. Now ...