Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots ...

Speakers at the major conference were all in on agentic AI. But between sessions, some leaders voiced concerns.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Fast food fans are a passionate bunch and won't hesitate to call out anything that falls short of expectations, as proven by ...

A year ago, Oldham County required everyone in the county to use the same garbage hauler and created a monopoly that answers ...

Discover how Beekman 1802’s founders turned goat milk, Kindness, and timeless wisdom into a $100M global beauty brand built ...

BEATRICE MAGISTRO is Assistant Professor of AI Governance at Northeastern University. SOPHIE BORWEIN is Assistant Professor of Political Science at the University of British Columbia. R. MICHAEL ...

President Donald Trump and Australian Prime Minister Anthony Albanese have signed a critical minerals deal. The deal makes ...

Senate Republicans projected a unified front at the White House Rose Garden Tuesday, arriving at President Donald Trump’s ...