Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and ...

A 2-million-square-foot “digital infrastructure campus” is planned at the Keystone Trade Center, once owned by U.S. Steel in Falls Township.

On a recent weekday morning, Sean Hogan had a phone conversation with an AI agent, a development sweeping across the world ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

CoreWeave's deal to acquire a data center partner is in jeopardy after shareholders oppose the transaction.

The business process management sector in India employs 1.65 million workers across call centers, payroll, and data ...