Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Amazon now has two Prime Day shopping events per year. Oct. 7 and 8 is Prime Big Deal Days, and we're answering common ...

The outage affected websites like Coinbase and Fortnite, and disrupted services like Signal, Zoom, and Amazon's own products, ...

If you’re an Amazon Prime member, be aware that you may be losing a key perk. The online retailer is sunsetting the Prime Invitee Program, which gives Prime members permission to share Prime delivery ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Delivery company Evri has been again crowned the 'worst' parcel firm in the country, based on customer satisfaction, for the ...

The pair went into "full panic mode" and were "seconds from an emotional breakdown," according to a second video posted on ...

Frost & Sullivan is pleased to announce that NCS has received the 2025 Singapore Customer Value Leadership Recognition in the ...