Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

In an interview with Travel Daily Media, Matt Spriegel Founder and CEO of Atiom shares more on how the hospitality industry ...

The Managing Director of IBM DACH discusses Germany's role in the IBM Group, the importance of AI in the mainframe, digital ...

Crypto wallets and blockchain redefine hospitality loyalty, enhancing transparency, flexibility, and guest engagement across ...

In a podcast by ETBrandEquity in association with ServiceNow, Nalina Athyantha, Senior Vice-President, Enterprise and Field ...

A first impression matters a lot in any business. It impacts the way their customers think about and interact with the brand. One of those little things that makes a great impression is a doormat.

(Reuters) -Hackers working for an unnamed nation-state breached networks at Ribbon Communications, a key U.S.

A consistent focus for Old Mutual Mass and Foundation Cluster is the need to innovate and remain relevant across all customer touchpoints.

As digital assets surge in popularity, Africa must strengthen its anti-money laundering rules and its cyber defences.

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.