Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

The tourism sector has always been highly dependent on human resources. The arrival of new technologies has brought about ...

Agents can now use Mavis to search for a customer and find important information, such as their cover entitlements, which can ...

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

If you're looking for a place to eat, it can be useful to check the reviews online. Not all reviews are useful, though. Here ...

The result is that holistic and comprehensive role redesign is essential if employees are to be successfully reskilled for AI ...

As pressure on traditional grocers mounts, the Florida-based supermarket chain offers key lessons on how to stand out, ...

The revolutionary ability to combine POS and Payments on a single device extends to standalone POS systems in the Element range as well. One such POS is the Element Orion series, designed to be ...

The common trainer phrase in the game is, of course, “I choose you!” as a Pokémon is sent into battle, and the idea that the ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Airlines that leverage aviation alliances and partnerships will have opportunities to scale loyalty benefits and quality ...