The Taguchi Method emphasizes robust design while considering customer satisfaction. It leverages experience and historical data to create better, cheaper products. Utilizing robust design methods ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today, businesses are creating better user experiences by integrating AI technologies into ...

Do you really know your customers? We’re all a service user, passenger, patient, tenant or customer of someone. We’ve traditionally defined customers as "people who pay money for goods or services," ...

“The more we added to our business, the more we added to our digital channels, so we had to rethink the way those channels were structured,” said Evan English, at left, who leads Enterprise Design & ...