When witnesses see a robot mistreated, some copy the rudeness while others step in to help. Design and values decide the ...

Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.

Salesforce Chairman and CEO Marc Benioff recently declared that “Agentic AI” is the next revolution, where humans and ...

So, our scene: a plush restaurant inside a Taj hotel. A well-known founder / CEO – let’s call her “the cross-legged guest” – ...

Anthropic releases Claude for Excel as a beta version. The AI reads, analyzes, and modifies spreadsheets directly within the ...

Speaking of the menu—let’s talk about what makes people drive across Texas to eat at this unassuming burger joint. The star of the show is undoubtedly the Giant Hamburger, which lives up to its name ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

What is an alignment conversation? It’s a way to learn how your work or your product fits in with your customer’s goals. “The ...

A former server shares simple, human tips for getting better restaurant service — including why a quick fist bump beats a ...

After 30 years in B2B marketing and CABs, one veteran shares final lessons on building programs that inspire trust, action ...