Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain ...

To help thoroughly vet your interview candidates, here are the seven interview questions that I ask in the lead-up to hiring ...

Catalent, Inc., a leading global contract development and manufacturing organization, today unveiled its new corporate brand, marking a strategic evolution that underscores the company's commitment to ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...

To date, Dropout says it boasts more than one million subscribers. From 2024 to 2025, subscribers rose by 31%. And the most ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent ...