With the claim identified, it’s crucial to be selective in required disclosures, whereby excess data is treated as a ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain ...

AI-powered platform Revmatics helps brands use data more effectively to scale conversions, lower acquisition costs, and drive ...

McDonald's is one of the most popular restaurants in the world, but the company has been witnessing a troubling shift in ...

Discord has revealed a hack on a third-party customer service provider, compromising limited user data including names, emails, and even some government photo IDs. While Discord's main systems remain ...

Security researcher Eaton Zveare discovered that two sets of Amazon Web Services keys were left exposed across Tata Motors' ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges ...