"What gets measured gets managed," management theorist Peter Drucker famously said. And that is the basic principle behind traditional experience management programs, which focus on measuring customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. A positive customer experience is fundamental to the success of any business, including B2B ...

Your CU Boulder Customer Experience Certificate provides you the differentiating factor. It proves that you have completed all modules, as well as the cumulative Capstone Project. You'll walk away ...

It’s an operator’s job to drive revenue by creating the ultimate customer experience, and the best way to do so is listening to the customers themselves. However, like so many elements of the ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the ...

Opinions expressed by Entrepreneur contributors are their own. One of the biggest challenges with customer experience (CX) programs is how to go beyond tracking a net promotor score (NPS), collect ...

Get the latest federal technology news delivered to your inbox. Nearly 9 in 10 federal contact center and customer experience decision makers report a strong desire to improve federal customer ...

SALT LAKE CITY--(BUSINESS WIRE)--i3 Broadband, a leader in fiber internet, TV, and voice services in Illinois, Missouri and Rhode Island, have partnered with InMoment®, the leading provider of ...