Artificial intelligence and automated agents can help firms begin more personalized client interactions, even with minimal ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

The risk from the exposure was immense, consisting of both personal customer information and sensitive corporate intelligence.

Japanese advertising giant Dentsu has disclosed that its U.S.-based subsidiary Merkle suffered a cybersecurity incident that exposed staff and client data.

Minor data corruptions accumulate silently over time and undermine analytics, operational efficiency and regulatory ...

Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges ...

Clients who request not to have AI record their conversations could be charged extra for the admin required, a panel of ...

Customer data platform provider launches new AI capabilities to transform raw data into actionable insights for enterprise users.

ADP Q1 earnings beat estimates but shares dip as guidance stays unchanged. Get the latest on revenue, growth insights, and ...

Louisiana approved Meta's $10 billion project in August, saying it would bring "hope" for economic growth, but some experts ...