Avaya today introduced Avaya Outbound Contact Express, a turnkey hardware, software, and support services solution for midsized contact centers to help them streamline the adoption, implementation, ...
WESTFORD, Mass.--(BUSINESS WIRE)--Today, Aspect announced the general availability of Aspect® Unified IP® and Advanced List Management ™ 7.4 SP1, the latest release of its comprehensive, omnichannel ...
Zendesk has acquired Outbound.io for an undisclosed sum. Outbound has developed proactive customer communication software that improves customer lifecycle management. Zendesk should win with the ...
RESTON, Va. & SAN FRANCISCO--(BUSINESS WIRE)--Neustar Inc., a TransUnion company and LiveVox Holdings, Inc. (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement ...
With this alliance, Alvaria reinforces its commitment to delivering world-class, compliant contact center solutions, while SuccessKPI expands ts reach to enterprises seeking an integrated, AI-powered ...