Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Contact center volume jumped markedly when the COVID-19 pandemic forced the closures of physical locations around the world, meaning contact centers were the sole source of customer-company ...

I cannot remember a time when consumers have received worse treatment than today. Whether trying to order a coffee at Starbucks, purchase groceries at a reasonable price, or install an access control ...

Call center teams are trained on how to handle angry customers. They are also taught how to progress calls from beginning to end, offering clear service but not wavering from stated company policies.

Several retailers have started to roll out policies as they run out of pennies. Here’s what to expect if you’re paying with ...

If you’re having issues with your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other ...

How companies handle customer data is a foundational element of trust. Leading CRM software like Salesforce can help companies streamline and automate much of the activity around tracking and securing ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

When a bank's customer dies, a patchwork of rules and regulations that vary by jurisdiction create a potential nightmare for ...

There are few things that can cause more stress to a small-business owner, or any business owner, than a customer who doesn't pay as agreed. Some entrepreneurs are prepared for this as a natural cost ...

Concerns have been raised about how 23andMe could potentially handle customer information due to the company's uncertain future. The South San Francisco-based DNA and ancestry company is currently ...