How To Handle Difficult Professional Conversations: 20 Leadership Tips

Whether they’re giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, a leader's job ...
Tulsa World

Handle the difficult customers with care

When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important point so well: Companies need to continue to stress customer service and ...
Entrepreneur

Tough Conversations With Clients — We’ve All Had Them. Here’s How to Handle Them More Effectively.

Difficult conversations about performance should not be the norm for any business, but sometimes they are unavoidable. Here’s how to navigate them successfully. Tackling difficult conversations with ...

Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy

Starbucks is teaching staff how to de-escalate conflicts involving customers breaking its new in-store policies. As part of ...
Psychology Today

On Being Kind and Knowing Your Mind at the Help Desk

How do you handle difficult customer service interactions? Picture it: You’re on the receiving end of some service snafu (or worse). Things have not gone as promised. They’ve taken a bad turn. Now you ...
MiBolsilloColombia on MSN

How to Handle Difficult Bosses: Strategies for a Professional Relationship

In the professional world, encountering difficult bosses is almost inevitable. Whether they are micro-managers, disorganized, ...