A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Microsoft upped its tech support offerings Wednesday with the debut of Answer Desk, a dedicated Website for live technical support for Windows OS and Microsoft Office software, PC tune-ups, virus ...

The pioneering HaaS enablement company, based in Hickory, N.C., has teamed up with TecLink, to offer HaaS providers a low-cost way to deliver live, privately labeled technical support to their HaaS ...

SEATTLE & ORLANDO, Fla.--(BUSINESS WIRE)--Adaptiva, a leading, global provider of modern endpoint management and security solutions, today announced a number of powerful new health checks and ...

CISA has added three flaws to its 'Known Exploited Vulnerabilities' (KEV) catalog, among which is a critical hardcoded credentials flaw in SolarWinds Web Help Desk (WHD) that the vendor fixed in late ...

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