Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

Zendesk gains a competitive advantage over rival help desk solutions that haven't ramped up to a popular omnichannel support rollout. By leveraging WhatsApp's huge install base of 15 billion users in ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Taylor Soper on Apr 23, 2025 at 6:00 ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

By embracing identity assurance and passkeys as the new standard, we can close the human security gap and protect our ...