In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

There are different ways to contact Uber, depending on if you're a driver or passenger. Here's everything you need to know to contact Uber support.

Inbound and outbound customer service provide various forms of support to your customers by telephone. Inbound customer service is the traditional approach to telephone-based customer service. Here, ...

Responsible customer service departments establish methods and techniques for gracefully handing language barriers to provide superior customer service. Language barriers may be based on speaking ...

Return on investment is one of the most critical metrics any company can track. Knowing the ROI of each company function makes it easier to make key business decisions. Measuring the return on ...

Software helping real people appear more human and relatable may seem odd, but that's what Intercom is doing as it rolls out OpenAI’s GPT-3.5 framework to its customer service platform. The AI ...

Fitness apps help us save money that we used to spend on a gym membership, and they also allow us to work out anywhere, anytime. For most people, regardless of age, fitness level, or income, the most ...