I don’t know any sales rep, ever, who didn’t hate doing data entry. Sales reps want to be productive, move quickly, and spend more time talking to people, i.e. what they’re good at: selling. But ...

A top rep once hit “save” on his last call log at 9?p.m.??and realized he’d missed his daughter’s recital. He’s not an outlier: Sellers devote just 28 percent of their week to actual selling; the rest ...

Around this time for the past three years, I’ve posed a question to executives at a number of CRM vendors related to how small and midsize businesses are using CRM. In 2016 I asked why CRM adoption ...

MIMIT Health is a nine-location, multi-specialty group of independent physicians, surgeons and other providers headquartered in Melrose Park, Illinois. Data in the provider organization’s electronic ...